VSC Practical Scenario Examples
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A virtual primary care model provides a seamless avenue through which a patient can start their healthcare journey, including cases of acute care, chronic disease management, health maintenance, and healthy lifestyle management.
What is the Virtual Staff Clinic?
The Virtual Staff Clinic, an initiative for Mediclinic Middle East staff and their dependents who are part of the company’s health insurance scheme.
The Virtual Staff Clinic is following a Primary Care Model – Whereby a Primary Care doctor acts as the first contact and main point of continuing care for patients within a healthcare system, and coordinates other specialist care as and when needed.
A virtual primary care model provides a seamless avenue through which a patient can start their healthcare journey, including cases of acute care, chronic disease management, health maintenance, and healthy lifestyle management.
Who should know and use the Virtual Staff Clinic?
All staff and dependents using Mediclinic health insurance.
Due to prescriptions and sick leave issued in one emirate, not being recognised in another emirate:
Appointment bookings can be done through the following 3 ways:
Call 8002022
WhatsApp 0528002000
MyMediclinic24x7 app – there is a dedicated button on the main page “Virtual Clinic” listing the new Care Collaboration Centre doctors available for the VSC.
If a referral is made for an in-person consultation, how does it work?
If a patient has received a referral from the Virtual Staff Clinic Doctor, there will be a Referral Request placed in Bayanaty by the VSC Doctor.
Preferably the VSC Doctor’s PA should book the referral appointment for the patient after the consultation, before the end of the day. Alternatively, the patient can call 80020222 to book the referral appointment through the Client Engagement Centre agents, who will then look for the referral request in the patient’s file on Bayanaty.
NOTE: The patient SHOULD NOT book a referral appointment via the MyMedcilnic24x7 app, it will not be considered as a referral.
Who are the Virtual Staff Clinic doctors?
The Virtual Staff Clinic doctors will include Family Medicine, GP, Paediatric and Internal Medicine doctors from all MCME clusters.
You can also book with the Care Collaboration Centre doctors, who are highly trained Family Medicine Consultants dedicated for teleconsultations. See the Virtual Clinic button on the MyMedilinc24x7 app.
Inclusions – cases to follow the Virtual Staff Clinic journey:
Exclusions – cases which do not follow the Virtual Staff Clinic journey:
**Note: Mental Health cases will be optional and based on patient preference. The Family Medicine Doctors in the Virtual Staff Clinic as well trained in assessing mental health, however should a patient wish to see a Psychiatrist specifically, the option is available.
Patient FAQ
Doctors’ FAQ
If you have any questions or suggestions, please email ASKHR@mediclinic.ae