Health insurance

ACCEPTED HEALTH CARDS

Most of the major insurance companies and TPA cards are accepted, however where no direct settlement facility is available, you will be assisted in processing the required documentation to submit a claim.

For further information, please contact our Insurance Department on Tel: 04 435 9893 / 04 435 9790 / 04 435 9990.

A valid insurance card must be carried in order to use direct billing facilities.  A full list of accepted insurance is listed below, however you should contact your insurance company or third party provider for further information and details of your coverage, limits and exclusions:

 AAFIYA

• Diamond

ADNIC

• Gold
• Platinum

AETNA

• International Healthcare Plan
• Aetna Healthy AEssentials Plan - Gold Network
• Aetna Healthy AEssentials Plan - Pearl Network
• Dubai Health Plan - Tier 1
• Dubai Health Plan - Tier 2

AL AIN AHLIA INSURANCE CO.

• MHD Plans only

AL-BUHAIRA NATIONAL INSURANCE CO.

• Comprehensive Plus
• Comprehensive
• Standard Network

AL KHAZNA

• Premium
• Premium Plus
• Executive Plus

ALLIED INSURANCE COMPANY OF MALDIVES

• All Cards

ALMADALLAH HEALTHCARE MANAGEMENT

• GN+
• GN"

AMITY

• Comprehensive
• General Network

ARAB ORIENT INSURANCE COMPANY - ALLIANZ WORLD WIDE

• Comprehensive Network
• Gold Cards

ASIA MEDICAL ASSISTANCE

All Cards

AXA INS CO.

• Star Plus
• Star
• Diamond

AXA PPP HEALTHCARE

• All Cards

BUPA INTERNATIONAL

• Gold
• Classic Cards

BUPA MIDDLE EAST

• NW7
• VIP Cards
• SABIC Cards

BUPHE

• All Cards

CEGA GROUP SERVICES LTD

• All Cards

CIGNA International

• All Cards

CONNEX ASSISTANCE MIDDLE EAST

• All Cards

DAMAN

• Exclusive 1
• Exclusive 2
• Comprehensive 1
• Comprehensive 2
• Standard 1
• Standard 2
• Value 2
• TC Exclusive 1
• TC 1 Comprehensive 2
• TC 1 Comprehenive 3
• TC Plus 2
• TC Plus 3
• TC Plus 4
• CoGenio Exclusive 1
• AN Exclusive 1
• SEHA Prime
• Regional ADNOC Plan

DAMAN – THIQA

• NW UAE PVT

• C1

DUBAICARE - DUBAI INSURANCE COMPANY

• N1 or Exclusive N1
• N2 or Standard Plus N2

ER24

• All Cards

EURO-CENTER (CYPRUS) LTD

• All cards with Euro center logo either on the front/ back of the card

EUROP ASSIST SPAIN

• All Cards

EUROP Assistance

• All Cards

FMC NETWORK UAE

• Cat. A - Govt. of Dubai

GEMS TPA – BAHRAIN

• CN
• GN

GLOBEMED

• Platinum
• Diamond
• Full
• Full VIP
• Extended Plus
• Category A/B/C

Health 360

• All Cards

HTH WORLDWIDE

• All Cards

INAYAH

• Platinum
• Platinum Plus
• Diamond
• Euromed Gold (EROS Group with 20% Co-ins.)

INTER MUTUELLES ASSISTANCE

• All Cards

INTERNATIONAL SOS

• All Cards

ITTIHAD AL WATANI

• All Cards

MARM ASSISTANCE

• All Cards

MAXCARE

• Platinum Card (GN Network)

MEDICAL SERVICES ORGANISATION

• All Cards

MEDNET

• Standard
• Standard Plus
• Gold
• Silver Premium

METLIFE ALICO

• VIP
• Gold

MOBILITY SAINT HONORE/ EUROPEAN BENEFITS

• Platinum Network
• Cards with a note " Covered at Mediclinic group”

NAS ADMINISTRATIVE SERVICES

• CN
• GN

NEURON

• Neuron - Al Ahlia Insurance Company SAOC - Health Plus Network
• Neuron - Emirates Insurance Co. (PSC) / Expat Services GmbH Dubai Branch (ESDB)
• Premium Network & Basic Network
• Neuron - Government of Dubai (ENAYA SCHEME) - Platinum Network
• Neuron - Qatar Insurance Co (QIC) - Premium Network & Advantage Plus
• Neuron - The New India Assurance Company Ltd (NIA) - Euromed Platinum Network
• Neuron - William Russell Limited (Dubai Insurance Company) - Comprehensive Network, Elite Network, Essential Network
• Neuron - Dubai World - Gold Network, Silver Network
• Neuron - DP World - Gold Network, Silver Network
• Neuron - Empower Energy Solutions - Comprehensive Network
• Neuron – EMARAT - Comprehensive Network
• Neuron - DEWA (Dubai Electricity & Water Authority) - Comprehensive Network
• Neuron - Global Health Insurance (Al Ain Ahlia Insurance Company) - Comprehensive Network
• Neuron - Emirates Insurance Company (AVIVA) - Comprehensive Network
• Neuron - Morgan Price (Watania Takaful Co. psc) - Comprehensive Network
• Neuron - Noor Takaful (Dar Al Takaful) - Comprehensive Network
• Neuron - NGI (National General Insurance) - Comprehensive Network - General Plus Network

NEXTCARE

• GN+
• GN
• SAADA

NGI (HEALTHNET)

• All Cards

NOW HEALTH INTERNATIONAL

• All cards with "Out-Patient Direct Billing" mentioned on it.

OMAN INSURANCE

• Premier / Premium
• Comprehensive Plus
• Comprehensive Network with Welcare/Mediclinic Group

PARAMOUNT HEALTHCARE

• All Cards

PENTACARE MEDICAL SERVICES LLC

• Penta Plus
• Penta 1

PRESTIGE INTERNATIONAL UK

• All Cards

QATAR INSURANCE CO.

• QLM Premier Plus Plan
• QLM Premier Plan
• QLM Advantage Plan
• Beema Polices - Gold & Silver Plans

SAICO( PREVIOUSLY CARECARD)

• Gold Class
• Blue Class

SEVEN CORNERS

• All Cards

SOS INTERNATIONAL

• All Cards

TOTAL CARE SAUDI

• All Cards

UTA ASSISTANCE

• All Cards

VIDAL HEALTH

• CN
• GN
• WAPMED
• Comprehensive Plus
• Gold Cards (Comprehensive Plus & Premium)

WHEALTH INTERNATIONAL

• Platinum Network
• Cards with"" Mediclinic group covered

* Terms and conditions might apply for certain policies

Important notes

• Your insurance card must be provided at all times when availing treatment
• The hospital must be updated if your insurance policy changes
• Read your insurance policy carefully, especially the exclusions paragraphs
• All admissions require pre-authorisation. For direct billing, pre-authorisation protocols may take one hour to seven days, so please be prepared
• Medications will be dispensed for the period of the insurance card validity only
• Some insurance policies include a patient deductible (fixed amount or a fixed percentage)
• Most insurance policies do not cover health checkup packages and screening tests

Common Insurance Exclusions

Listed below are some general exclusions. This is not a complete list. Please check your policy for complete details:

• Routine examinations, screening tests, hereditary conditions
• Hepatitis B & C
• Renal failure and dialysis
• Circumcision

Prosthesis and medical appliances such as knee brace, neck collar, brace, lumbar support, heel pads, hearing aids, glucometer etc.