Inpatient stays

Inpatient Admission Procedures and FAQs

Planning your admission

Please inform the inpatient office of the date of your proposed admission, if this has already been agreed upon between you and the doctor. Otherwise, please discuss and decide with the inpatient office a suitable date for your admission. The inpatient office should be contacted well in advance so that necessary formalities and other procedures can be completed prior to your admission.

Accommodation and meals

Mediclinic Al Noor Hospital rooms have en-suite bathrooms and are fully furnished with international direct dial telephones, and multi-channel satellite television. The hospital has larger rooms available upon request. Please speak to the inpatient office about booking one of our suites.

A wide choice of Arabic, Asian and continental selections are available from the meal service. Vegetarian preferences and other special diets are also catered for. Patients' meals are included in the room charge. Meals and refreshments for guests can be ordered at an extra charge.

On the day of admission

Whilst most surgical patients are admitted in the morning of the planned surgery, some conditions require pre-operative preparations and anaesthetic evaluation which necessitate coming into hospital a day earlier.

In most cases, you will be asked to arrive at the hospital for admission about two hours prior to your scheduled surgery. When you arrive, please come to the Admissions office. Do not forget to bring your admission form, insurance card, and identification card with you to speed up the admission process. Present this to the receptionist when you arrive.

Personal items

The hospital provides dressing gowns. You may however, wish to bring your own clothes, bedroom slippers and toiletries. Clothing should be loose and preferably front-opening.

We recommend that you leave all valuables items at home.

For mothers-to-be

It is best to pack a suitcase two weeks in advance, including two each of front-opening night gowns, nursing bras, baby vests, baby gowns, mittens and wrapping blankets.

You should provide copies of passport /visa page /marriage certificate (both parents). All documents must be submitted to the Maternity ward clerks or nurses within 24 hours of delivery.

In case of NICU admissions for the baby, please contact the billing department as the standard maternity packages do not include such charges.

Overnight guests

The hospital allows one parent to stay with his/her child up to 12 years of age free of charge. Should you wish to have a family member or attendant stay overnight, an additional charge is applicable.

Cancellation

If, for any reason, you are unable to keep your appointment for an admission, kindly inform your doctor and the inpatient office at least 24 hours in advance. Your co-operation will assist us in meeting the needs of other patients as well as avoiding cancellation penalties.

Payment terms

• Self-paying patients

Hospital policy requires that self-paying patients deposit the estimated cost of treatment prior to or at the time of admission. Cost estimates can be obtained from the admissions office prior to the admission planned.

Payment can be made in cheque, cash or by credit card. The hospital accepts American Express, Visa and MasterCard.

• Company sponsored patients

If your treatment has been sponsored by your or your spouse's employer, please inform the admissions office well in advance and ensure that all necessary authorisations and other documents are in order.

Once the guarantee of payment is submitted, the admission office will confirm the coverage of the procedure after confirming with management.

• Insured patients

The hospital has arrangements for settling treatment expenses directly with all major health insurance companies. Most of the required planned treatment is to be pre-authorised to qualify for direct settlement. Please contact the inpatient office well in advance with full details of your planned treatment and insurance coverage. They will let you know if your treatment has been fully approved by the insurers for direct settlement or not. Expenses not covered by insurance plans will have to be settled by the patient via cash or credit card.

Room types can be confirmed depending on availability. It is essential to bring a deposit at the time of admission; this varies depending on insurance coverage, the room occupied and surgery/procedures conducted and you will be advised accordingly.

What does the admission procedure involve?

We will register you on the system, and take down your insurance details and or deposit (where required). Once your admission is processed, you will be escorted to your room. The nurse will:

• Show you around your room
• Review your history and medications
• Check your temperature, pulse, blood pressure and breathing
• Help you prepare for surgery

Please do not hesitate to ask the nurse or any member of your team any questions you may have at any time.

Are there any financial formalities to be completed upon before admission?

Yes – you will be required to provide your insurance card and positive photo identification.  The receptionist will confirm that that your insurance membership is valid and will discuss any co-payments or deductibles with you.  For cash paying patients, an estimate of the expected cost will be provided and you will be required to pay a deposit equal to this amount.

How do I know if my insurance company has approved my inpatient stay?

Our admission and discharge coordinator will call you to inform you of the coverage and exclusions.

What are the attendant charges?

Should a friend or family member wish to stay overnight, a sofabed is available free of charge for one family member. Food and beverages, other than the patient's therapeutic diet, will be served at an additional cost.

Are there any surcharges on the telephone bill?

If you call outside Abu Dhabi or to a mobile phone the operator will charge it to your bill.

What is provided by the hospital during my stay?

• Therapeutic diet for the patient
• Hospital gowns
• Baby clothes
• Basic toiletries (tooth brush, soap, shampoo, conditioner, towels)
• Reading material (daily newspapers, magazines)
• Neonatal top feeds (if required)
• Meals for your attendants (at an additional cost)
• Free WiFi
• Pick up and drop off services
• 24-hour cafeteria

 We encourage you to bring along any items that will enhance the comfort of your stay: your personal sleepwear, robes, slippers, reading and writing material, personal toiletries, hair care, and for our maternity patients an outfit and a receiving blanket for the baby on the day of discharge and a photo camera.

Do refrain from bringing valuable items, as the hospital will not be responsible for stolen or missing items.

What are the discharge formalities?

Once your doctor has discharged you the pharmacy, insurance and billing team will start the process. This might take some time depending on the nature of your visit. The staff will do their best to ensure a speedy discharge. Once the bill is ready you will be asked the visit the Inpatient reception, there you will go through your bill and ask the cashier about any queries you might have. If there is an amount outstanding it can be deducted or taken from the deposit.  Amounts exceeding the deposit will have to be settled in full.  If the procedure is fully covered you will sign the bill (after going through it). You can then go back to your room and get ready to go home. 

What are the modes of payment?

Credit card, cash, or submission on your behalf to selected insurance companies with whom we have a direct billing agreement.

How do I make an appointment for a follow up consultation?

Your doctor will advise you when he would next like to see you.  Please call our Call Centre to make the booking on 800 2000.