Health insurance

Mediclinic City Hospital has direct billing facilities with most insurance companies in Dubai including international brokers.

Accepted Health Cards

Most of the major insurance companies and TPA cards are accepted, however where no direct settlement facility is available, you will be assisted in processing the required documentation to submit a claim.

For further information, please contact our Insurance Department on Tel: 04 435 9893 / 04 435 9790 / 04 435 9990.

A valid insurance card must be carried in order to use direct billing facilities. A full list of accepted insurance is listed below, however you should contact your insurance company or third party provider for further information and details of your coverage, limits and exclusions:

AAFIYA

Diamond

ADNIC

Gold
Platinum

AETNA

International Healthcare Plan
Aetna Healthy AEssentials Plan - Gold Network
Aetna Healthy AEssentials Plan - Pearl Network
Dubai Health Plan - Tier 1
Dubai Health Plan - Tier 2

AL AIN AHLIA INSURANCE CO.

MHD Plans only

AL-BUHAIRA NATIONAL INSURANCE CO.

Comprehensive Plus
Comprehensive
Standard Network

AL KHAZNA

Premium
Premium Plus
Executive Plus

ALLIED INSURANCE COMPANY OF MALDIVES

All Cards

ALMADALLAH HEALTHCARE MANAGEMENT

AMITY

Comprehensive
General Network

ARAB ORIENT INSURANCE COMPANY - ALLIANZ WORLD WIDE

Comprehensive Network
Gold Cards

ASIA MEDICAL ASSISTANCE

All Cards

AXA INS CO.

Star Plus
Star
Diamond

AXA PPP HEALTHCARE

All Cards

BUPA INTERNATIONAL

Gold
Classic Cards

BUPA MIDDLE EAST

NW7
VIP Cards
SABIC Cards

BUPHE

All Cards

CEGA GROUP SERVICES LTD

All Cards

CIGNA International

All Cards

CONNEX ASSISTANCE MIDDLE EAST

All Cards

DAMAN

Exclusive 1
Exclusive 2
Comprehensive 1
Comprehensive 2
Standard 1
Standard 2
Value 2
TC Exclusive 1
TC 1 Comprehensive 2
TC 1 Comprehenive 3
TC Plus 2
TC Plus 3
TC Plus 4
CoGenio Exclusive 1
AN Exclusive 1
SEHA Prime
Regional ADNOC Plan

DAMAN – THIQA

NW UAE PVT
C1

DUBAICARE - DUBAI INSURANCE COMPANY

N1 or Exclusive N1
N2 or Standard Plus N2

ER24

All Cards

EURO-CENTER (CYPRUS) LTD

All cards with Euro center logo either on the front/ back of the card

EUROP ASSIST SPAIN

All Cards

EUROP Assistance

All Cards

FMC NETWORK UAE

Cat. A - Govt. of Dubai

GEMS TPA – BAHRAIN

GLOBEMED

Platinum
Diamond
Full
Full VIP
Extended Plus
Category A/B/C

Health 360

All Cards

HTH WORLDWIDE

All Cards

INAYAH

Platinum
Platinum Plus
Diamond
Euromed Gold (EROS Group with 20% Co-ins.)

INTER MUTUELLES ASSISTANCE

All Cards

INTERNATIONAL SOS

All Cards

ITTIHAD AL WATANI

All Cards

MARM ASSISTANCE

All Cards

MAXCARE

Platinum Card (GN Network)

MEDICAL SERVICES ORGANISATION

All Cards

MEDNET

Standard
Standard Plus
Gold
Silver Premium

METLIFE ALICO

VIP
Gold

MOBILITY SAINT HONORE/ EUROPEAN BENEFITS

Platinum Network
Cards with a note " Covered at Mediclinic group”

NAS ADMINISTRATIVE SERVICES

NEURON

Neuron - Al Ahlia Insurance Company SAOC - Health Plus Network
Neuron - Emirates Insurance Co. (PSC) / Expat Services GmbH Dubai Branch (ESDB)
Premium Network & Basic Network
Neuron - Government of Dubai (ENAYA SCHEME) - Platinum Network
Neuron - Qatar Insurance Co (QIC) - Premium Network & Advantage Plus
Neuron - The New India Assurance Company Ltd (NIA) - Euromed Platinum Network
Neuron - William Russell Limited (Dubai Insurance Company) - Comprehensive Network, Elite Network, Essential Network
Neuron - Dubai World - Gold Network, Silver Network
Neuron - DP World - Gold Network, Silver Network
Neuron - Empower Energy Solutions - Comprehensive Network
Neuron – EMARAT - Comprehensive Network
Neuron - DEWA (Dubai Electricity & Water Authority) - Comprehensive Network
Neuron - Global Health Insurance (Al Ain Ahlia Insurance Company) - Comprehensive Network
Neuron - Emirates Insurance Company (AVIVA) - Comprehensive Network
Neuron - Morgan Price (Watania Takaful Co. psc) - Comprehensive Network
Neuron - Noor Takaful (Dar Al Takaful) - Comprehensive Network
Neuron - NGI (National General Insurance) - Comprehensive Network - General Plus Network

NEXTCARE

GN+
GN
SAADA

NGI (HEALTHNET)

All Cards

NOW HEALTH INTERNATIONAL

All cards with "Out-Patient Direct Billing" mentioned on it.

OMAN INSURANCE

Premier / Premium
Comprehensive Plus
Comprehensive Network with Welcare/Mediclinic Group

PARAMOUNT HEALTHCARE

All Cards

PENTACARE MEDICAL SERVICES LLC

Penta Plus
Penta 1

PRESTIGE INTERNATIONAL UK

All Cards

QATAR INSURANCE CO.

QLM Premier Plus Plan
QLM Premier Plan
QLM Advantage Plan
Beema Polices - Gold & Silver Plans

SAICO( PREVIOUSLY CARECARD)

Gold Class
Blue Class

SEVEN CORNERS

All Cards

SOS INTERNATIONAL

All Cards

TOTAL CARE SAUDI

All Cards

UTA ASSISTANCE

All Cards

VIDAL HEALTH

CN
GN
WAPMED
Comprehensive Plus
Gold Cards (Comprehensive Plus & Premium)

WHEALTH INTERNATIONAL

Platinum Network
Cards with"" Mediclinic group covered

* Terms and conditions might apply for certain policies

Important notes

Your insurance card must be provided at all times when availing treatment
The hospital must be updated if your insurance policy changes
Read your insurance policy carefully, especially the exclusions paragraphs
All admissions require pre-authorisation. For direct billing, pre-authorisation protocols may take one hour to seven days, so please be prepared
Medications will be dispensed for the period of the insurance card validity only
Some insurance policies include a patient deductible (fixed amount or a fixed percentage)
Most insurance policies do not cover health checkup packages and screening tests

Common Insurance Exclusions

Listed below are some general exclusions. This is not a complete list. Please check your policy for complete details:

Routine examinations, screening tests, hereditary conditions
Hepatitis B & C
Renal failure and dialysis
Circumcision
Prosthesis and medical appliances such as knee brace, neck collar, brace, lumbar support, heel pads, hearing aids, glucometer etc.